Return & Refund Policy

Last Updated: October 8, 2026

At Loomora Gifts, we want our customers to shop with confidence. Please review our return and refund policy before placing an order.

1. Non-Personalized Blankets

We accept eligible returns of non-personalized blankets within 30 calendar days after delivery.

For voluntary change-of-mind returns, items must be unused, unwashed, and in their original condition. Customers must provide an order number or proof of purchase.

Customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges are generally non-refundable, unless otherwise required by applicable law.

We do not charge a separate restocking fee for approved standard returns.

These conditions do not limit statutory cancellation or consumer rights.

2. Personalized and Custom-Made Blankets

Blankets genuinely made to individual customer specifications, including personalized names, photographs, dates, or custom messages, are generally not eligible for change-of-mind returns or exchanges.

A product is not automatically excluded from returns simply because it is produced using print-on-demand technology.

This policy does not limit your rights if an item arrives damaged, defective, incorrect, or if applicable consumer laws provide additional protections.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when available.

After reviewing the issue, we will offer an appropriate remedy, which may include a replacement, refund, or another remedy required by law.

If we require the return of an item because of our error or a confirmed defect, Loomora Gifts will cover reasonable return shipping costs.

4. How to Request a Return

To start a return, contact us using our website's Contact Us page.

Please provide your order number and the reason for your request.

For approved returns, we will provide return instructions and the appropriate return address.

Returns are handled by mail. Please do not send items to the address shown on the original shipping label unless we explicitly instruct you to do so.

5. Refunds

We will inspect eligible returned merchandise and inform you of the refund outcome.

Approved refunds will be issued to the original payment method.

The time required for funds to appear in your account may depend on your bank or payment provider. We will comply with any legally required refund deadlines.

6. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Once production has started, changes or cancellations may no longer be possible, subject to any applicable statutory rights.

7. Statutory Consumer Rights

Nothing in this policy limits your legal rights. Where applicable laws provide additional cancellation, return, refund, or product quality rights, those requirements take precedence.

8. Contact Information

Loomora Gifts

Website: https://loomoragifts.com

For assistance, please use the Contact Us page on our website.